Our Approach to Handling Concerns

The School of Caring Sciences is committed to providing high-quality services and values all forms of feedback. We understand that at times, concerns may arise, and we take all complaints seriously. This policy outlines our approach to ensuring any concerns are addressed appropriately and respectfully.

Step 1: Informal Resolution

Clients are encouraged to raise any concerns directly with the professional they are working with. We believe open and respectful communication often leads to a prompt and satisfactory resolution. Our team is available to listen and work with you to resolve any issues that may arise during your experience with us.

Step 2: Formal Complaint

If informal discussion does not resolve the issue, or if you prefer not to discuss it directly with your care provider, you may choose to submit a formal complaint. This will initiate a structured review by senior personnel at the School of Caring Sciences. All formal complaints will be acknowledged, reviewed thoroughly, and responded to in a timely and respectful manner.

Step 3: External Review

If you are not satisfied with the outcome of the internal process, you have the option to seek assistance from relevant external health and professional regulation bodies. These organisations are available to provide independent support and review.