The School of Caring Sciences is committed to safeguarding personal information and handling it responsibly, in accordance with relevant privacy standards and practices.

Definition of Personal Information

Personal information refers to any data or opinion about an identifiable individual. This applies regardless of whether the information is correct or recorded. If your identity cannot be determined from the information, it typically does not fall under this policy.

Collection of Personal Information

Information may be collected through various interactions, including in-person consultations, digital forms, email communications, and referrals from other professionals involved in your care.

Implications of Withholding Information

Without necessary personal information, the School of Caring Sciences may not be able to provide effective services. While anonymous or pseudonymous interaction may be accepted in some cases, it is generally not suitable for ongoing support.

Storage and Use of Information

Collected data is securely stored using both electronic and paper-based systems, accessible only to authorised personnel. Information may include your name, contact details, relevant history, and other details needed to support service delivery.

Purpose of Information Use

Your personal information is used to support the delivery of services such as assessment, diagnosis, and care planning. Documentation ensures continuity and quality in your support experience.

Disclosure Conditions

Personal information is kept confidential unless:

• Required by law or a court order;
• Disclosure is necessary to prevent serious harm;
• Consent has been given to share with other parties involved in your care or support.

Information is not shared with overseas parties without consent or legal obligation. It will not be sold, rented, or misused.

Data Breach Response

If personal information is accessed or lost without authorisation, a response plan will be implemented to limit any potential harm.

Accessing and Correcting Information

You may request to view or update your personal information. If inaccuracies are identified, they will be corrected promptly to ensure records remain up to date.

Addressing Concerns

Concerns regarding the handling of personal information can be raised at any time. All concerns will be addressed respectfully, and where necessary, escalated for further review. If unresolved, you may also choose to raise the matter with the appropriate regulatory authority.